Training South West Blog

DEI Training is one of the largest-selling courses in the Southwest  In recent years, Diversity, Equity, and Inclusion (DEI) has gained significant importance, particularly in local Southwest org...

"Diversity is being invited to the party and inclusion is being asked to dance. However, belonging is dancing like no one's watching". Verna Myers, a noted inclusion strategist and cultural ...

Good time management is far more valuable than helping you hit your goals...  Although increased productivity is incredibly valuable, being on top of time management will also help...

Are difficult conversations part of your role? If so, you'll appreciate how emotionally exhausting and challenging these conversations can be. The challenge is particularly difficult if your conversat...

 Top 3 Equality, Diversity and Inclusion Training Fails in a Nutshell When delivered well, Equality, Diversity, and Inclusion training can be incredibly valuable to business productivit...

Creating workplaces that value equality, diversity, and inclusion is an essential part of business growth and success. By treating everyone fairly, harnessing the unique talents of staff, and creating...

. If you use the telephone to interact with customers, then you'll know just how important it is to get it right. The way you manage yourself on the telephone will go a long way to influencing custome...

Did you know that written communication is one of the key skills that employers look for when recruiting new staff?  In fact, research by the National Association of Colleges and Employers, shows...

Any organization, whether a business, charity or association, relies on good communication skills in order to be successful.  Having people that can deal with the challenges of both internal and ...

Do you find difficult conversations a challenge? If so, you are not alone!  Most people feel nervous about embarking upon difficult conversations. However, by using a simple step by step process,...

 In an increasingly remote world, telephone contact is the only medium for 'human' interaction offered by many companies. Getting it right gives tremendous PR points, but, getting it wrong, can l...

If you deal with customers, then you'll appreciate the challenges of dealing with an angry customer via telephone.  In face-to-face situations, the use of facial expressions, body language, and p...

Our communications skills training courses are one of our most popular training courses in the South-West. Effective communicators are essential to driving business success in businesses of all shapes...

In 2019, as part of the training evaluation process, Training South West added a supplementary question which asked participants to capture the traits they felt were most important in the manager role...

We know that effective communicators get more done, more effectively, with less stress and better ou...

The workplace can be a stressful environment for some staff. While a degree of ‘healthy’ stress is e...

Sales is a constantly evolving process. To keep up to speed, it’s important that you spend time tryi...

Cold calling is, without doubt, one of the most challenging area of sales for any salesperson. When ...

If you work in a sales environment, then the likelihood is that you have experienced the frustration...

There’s a good reason why our training company is headquartered in Dorset – and that is, that along ...