Training South West Blog

DEI Training is one of the largest-selling courses in the Southwest  In recent years, Diversity, Equity, and Inclusion (DEI) has gained significant importance, particularly in local Southwest org...

"Diversity is being invited to the party and inclusion is being asked to dance. However, belonging is dancing like no one's watching". Verna Myers, a noted inclusion strategist and cultural ...

Good time management is far more valuable than helping you hit your goals...  Although increased productivity is incredibly valuable, being on top of time management will also help...

Are difficult conversations part of your role?  If so, you'll already know how emotionally demanding and mentally draining they can be. Whether you're managing underperformance, responding to cus...

 Top 3 Equality, Diversity and Inclusion Training Fails in a Nutshell When delivered well, Equality, Diversity, and Inclusion training can be incredibly valuable to business productivit...

Creating workplaces where people feel respected, valued and able to contribute fully is no longer simply a "nice to have". For organisations across the South West, equality, diversity and inclusion (E...

.If your role involves speaking to customers over the phone, you'll know how important it is to get it right. Telephone communication plays a critical role in shaping customer experience. A positive i...

Why Written Communication Still Matters in the Workplace Written communication remains one of the most important, and often overlooked, workplace skills. Whether it's emails, reports, proposals or int...

Any organization, whether a business, charity or association, relies on good communication skills in order to be successful.  Having people that can deal with the challenges of both internal and ...

Do you find difficult conversations a challenge? If so, you are not alone!  Most people feel nervous about embarking upon difficult conversations. However, by using a simple step by step process,...

In an increasingly digital and remote world, telephone contact is often the only direct "human" interaction customers have with an organisation. Getting it right can strengthen relationships, build tr...

If you deal with customers, then you'll appreciate the challenges of dealing with an angry customer via telephone.  In face-to-face situations, the use of facial expressions, body language, and p...

Our communications skills training courses are one of our most popular training courses in the South-West. Effective communicators are essential to driving business success in businesses of all shapes...

In 2019, as part of the training evaluation process, Training South West added a supplementary question which asked participants to capture the traits they felt were most important in the manager role...

We know that effective communicators get more done, more effectively, with less stress and better ou...

The workplace can be a stressful environment for some staff. While a degree of ‘healthy’ stress is e...

Sales is a constantly evolving process. To keep up to speed, it’s important that you spend time tryi...

Cold calling is, without doubt, one of the most challenging area of sales for any salesperson. When ...

If you work in a sales environment, then the likelihood is that you have experienced the frustration...

There’s a good reason why our training company is headquartered in Dorset – and that is, that along ...