Training South West Blog

Did you know that written communication is one of the key skills that employers look for when recruiting new staff?  In fact, research by the National Association of Colleges and Employers, shows...

Any organization, whether a business, charity or association, relies on good communication skills in order to be successful.  Having people that can deal with the challenges of both internal and ...

Do you find difficult conversations a challenge? If so, you are not alone!  Most people feel nervous about embarking upon difficult conversations. However, by using a simple step by step process,...

 In an increasingly remote world, telephone contact is the only medium for 'human' interaction offered by many companies. Getting it right gives tremendous PR points, but, getting it wrong, can l...

If you deal with customers, then you'll appreciate the challenges of dealing with an angry customer via telephone.  In face-to-face situations, the use of facial expressions, body language, and p...

Our communications skills training courses are one of our most popular training courses in the South-West. Effective communicators are essential to driving business success in businesses of all shapes...

In 2019, as part of the training evaluation process, Training South West added a supplementary question which asked participants to capture the traits they felt were most important in the manager role...

We know that effective communicators get more done, more effectively, with less stress and better ou...

The workplace can be a stressful environment for some staff. While a degree of ‘healthy’ stress is e...

Sales is a constantly evolving process. To keep up to speed, it’s important that you spend time tryi...

Cold calling is, without doubt, one of the most challenging area of sales for any salesperson. When ...

If you work in a sales environment, then the likelihood is that you have experienced the frustration...

There’s a good reason why our training company is headquartered in Dorset – and that is, that along ...

Working with businesses across the South West, it’s fair to say that securing employee buy-in to com...

HMRC Regional Trade Statistics show that exports from companies based in the South West of England a...

Janet Street-Porter gave her views on ‘Mindfulness’ meditation in the Daily Mail this week. At the r...

Part of my role as a Training Coordinator at Training South West is to tender for training contracts...

Did you know surveys have shown that people fear delivering a presentation more than death or divorc...

Lidl is planning to add an additional store to its current South West portfolio by creating a second...

Growing up as a child in the 70’s, grammar and punctuation were instilled in lessons and, along with...