Training South West Blog

 In an increasingly remote world, telephone contact is the only medium for 'human' interaction offered by many companies. Getting it right gives tremendous PR points, but, getting it wrong, can lose customers and destroy a company's reputation. The image below shows real-life comments taken from the review site of a company in the Southwest. N...

If you deal with customers, then you'll appreciate the challenges of dealing with an angry customer via telephone. In face-to-face situations, the use of facial expressions, body language, and proxemics all serve to show empathy and engagement. Unfortunately, when these cues are taken away, managing the customer complaint becomes an even bigge...

Our communications skills training courses are one of our most popular training courses in the South-West. Effective communicators are essential to driving business success in businesses of all shapes and sizes. Whether it's a large multinational based in Bournemouth, or a small family business on the outskirts of Yeovil, our communi...

In 2019, as part of the training evaluation process, Training South West added a supplementary question which asked participants to capture the traits they felt were most important in the manager role. Collating answers from staff across the region - Cornwall, Devon, Dorset and Somerset, we've captured the five most reported traits. So, let's look ...

We know that effective communicators get more done, more effectively, with less stress and better outcomes We've listed some of the most important communication skills in the workplace, in bite-size chunks! These skills will go a long way to helping you build successful relationships with your colleagues, gain trust and to perform above and beyond your work objectives: Friendliness: We are more likely to do things for people that we like and respect. Being friendly with people will naturally gain colleague trust and respect and ensure more positive relationships. Effective communicators take the time to show an interest in their colleagues and to...

The workplace can be a stressful environment for some staff. While a degree of ‘healthy’ stress is expected, for some people, stressful encounters and situations can be part and parcel of the working day. How we manage stress in the workplace clearly affects how we react to it and the subsequent impact that it has on us personally. Chronic stress can have a damaging physiological and mental impact, leading to long term sickness, substandard role performance, poor decision making and even role attrition. Fortunately, an increased focus on mental health and the recognition of the impact of stress on the financial...

Sales is a constantly evolving process. To keep up to speed, it’s important that you spend time trying to refine your approach. We've collected some great tips to help those, without the time to take part in sales training courses, close their sales:   The only important person in the conversation is the prospect Always remember that the most important person in the conversation is the prospect. Many sales persons feel the need to talk about their company and services or product. Although there’s a need for this, ensure this request is prospect driven. Instead, focus on asking your prospect questions,...

Cold calling is, without doubt, one of the most challenging area of sales for any salesperson. When the task is approached without appropriate cold call selling skills, the deluge of negative responses from prospects can be soul destroying for even the most hardened salesperson. If cold calls are to work, then it’s essential that the salesperson takes note of best practice and considers whether their approach is likely to convert business at the end of the day, or, leave them feeling drained, disengaged and fed up! Let’s look at some top tips for maximising cold calling success:    Be clear about...

If you work in a sales environment, then the likelihood is that you have experienced the frustrations of feeling you’ve closed a deal, only to find out that you haven’t. Most salespeople can empathise with the disappointment of investing heart and soul into trying to sell a product or service that is clearly a great fit for the prospect, only to find out that their approach has failed.  So, if you’ve got a great service or product but you’re not selling it as well as you should, then where might you be going wrong? Below, we’ve listed the four sales mistakes that...

There’s a good reason why our training company is headquartered in Dorset – and that is, that along with other parts of the South West, we believe that Dorset is one of the most beautiful places in the UK. A vibrant county with entrepreneurs, multinationals and small family businesses bustling together against the backdrop of a stunning landscape, it’s fair to say that Dorset is the place to be! Adding to the many reasons to celebrate Dorset, is research carried out the by the Indeed Job Search website, which has ranked a number of Dorset companies in the top ten list of...

Working with businesses across the South West, it’s fair to say that securing employee buy-in to company training programmes is a common challenge for many learning and development staff. The attitudes of reluctant trainees are typically rooted in past experiences, such as previous enrolment on poorly scoped training programmes, working within a company culture that devalues training, or enrolment on courses that were a bad fit for their role. As most learning and development staff realise, these attitudes can be incredibly damaging due to their ‘contagious’ nature. Not only do these attitudes serve as self-fulfilling for the negative learner when attending...

HMRC Regional Trade Statistics show that exports from companies based in the South West of England are continuing to rise. Devon, Dorset, Somerset, and Cornwall may not be obvious locations for international business activities, but the region is performing outstandingly when it comes to their exporting efforts.  When exporting, it's naturally important that companies send members of staff to target countries to manage business processes and relationships on the ground.  While some businesses are adept at preparing and training international staff in advance of their moves, unfortunately, many other companies fail dismally in this duty of care. The lack of training given to outbound staff...

Janet Street-Porter gave her views on ‘Mindfulness’ meditation in the Daily Mail this week. At the risk of ‘outing’ my love of a good trashy read when I’m drinking my coffee first thing in the morning, I was caught by the title: ‘Can Mindfulness really make you Live longer’? It caught my eye as ‘mindfulness’ is a term that is increasingly quoted on public forums. As a concept, it’s taken on a life of its own and it’s bandied about by psychologists, therapists, government bodies, NHS and celebrities alike. From a training perspective, mindfulness as a subject has started to dominate the training...

Part of my role as a Training Coordinator at Training South West is to tender for training contracts within the Dorset, Cornwall, Devon and Somerset areas. Although the initial documentation phase can be rather painful at times, a number of businesses use this phase as a basis to select companies who perform well against criteria to take part in a subsequent face to face process. I really enjoy this part of the process as it provides a fantastic opportunity to increase my exposure to the diverse range of South West businesses and I’ve met some really interesting people because of it....

Did you know surveys have shown that people fear delivering a presentation more than death or divorce?  The good news for those of you who are not seasoned presenters however is that good preparation and confidence in your materials can go a long way to reducing potential presentation anxiety. Follow these simple tips and ensure that not only are your presentations of value to your audience but that you also enjoy delivering them: •    When preparing your presentation try to use a variety of different media; come equipped for example with a tangible product if possible to pass around, maybe incorporate...

Lidl is planning to add an additional store to its current South West portfolio by creating a second store in Yeovil. Its portfolio has grown rapidly in this part of the world with stores across Somerset in key locations such as Bristol, Bath and Dorchester, Dorset. This latest expansion has been met positively by the local community who can not only expect the prospect of additional jobs working for a market leading company, but also a full ‘living wage’ – putting Lidl’s shop floor workers at a distinct wage advantage when compared to other local supermarket competitors.  Good pay and additional...

Growing up as a child in the 70’s, grammar and punctuation were instilled in lessons and, along with my classmates, errors were not acceptable and we would be penalised for making them. We were repeatedly told that our written work represented us as individuals and that it should be as well presented as our physical selves. When I became responsible for recruiting teams however, it quickly became apparent that these standards no longer hold the same weight that they did when I was a child.  Following my recruitment of my first few employees, one of whom was degree qualified, it became...

Training South West has traditionally delivered its training from a dedicated training venue in Crewkerne, Somerset with beautiful, light airy training suites and great facilities. Delegates have always commented on the rooms as allowing a pleasurable space in which to learn. Due to the way in which we work with our clients and the broad area covered across the South West, we have decided that dedicated training venues have value but that they are not always the right solution for our clients.  Why?Our clients do not necessarily have the luxury of time to enable them to travel to a training destination...

For those of us, fortunate enough to have worked under great managers early in our career, we rarely forget them and aspire towards their management attributes as we progress within our careers. I recall a conversation not too long ago with members of the team in which we discussed the ‘best managers’ for whom we’d worked and one colleague in particular was adamant that all her management skills were learnt from the manager that she held in such high esteem. She remained connected with him and would often approach him if in need of management advice or mentoring. As such, he...

Training approaches differ greatly across companies and with experience working across large corporates through to small privately owned companies, I’ve found that the value and nature of the respective policies vary greatly in tandem. Within the corporate world, my experience has been that there is a tendency to ‘pin everything down’ – if it can’t be measured, quantified and reported on, then the attitude is that efficiencies are lacking.  With the luxury of ample training budgets, the corporate world has the ability to arrange regular training courses which are delivered by fantastic trainers.  One would assume that the courses would be...