Our Business Skills category comprises of two sections:
1. You will find a list of our courses below that are 'business general' as well as
2. On the right, you will find even more courses under the subcategories Finance, Marketing, Sales and Customer Service.
Our top-selling courses cover a real range from Risk Management to Presentation Skills to Project Management.
Simply click the title of interest to find out more on the course, our next scheduled date and how to book.
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- Aims of the course:
Communication skills are an essential part of everybody’s standard toolkit. This popular one-day course gives participants the skills to needed to communicate and collaborate with others, effectively and with impact.
- Who will benefit from attending?:
This course is suitable for anyone, in any role, looking to strengthen their communication and collaboration skills.
- Quick Details:
- Reference Nr: COCS
- Group: Main Group
- Experience Level: Standard
Due to the impact of Coronavirus, our 'Essential Business Grammar' training course, can also be delivered to groups via live webinar, or delivered as an eLearning module.Contact the Training South West team to discuss further.
- Aims of the course:
Good grammar is essential when producing business communications and documents. Our straightforward Business Grammar course has been developed to leave participants with the skills and insight to produce grammatically well-written documents which present both themselves and their company in the best light possible.
- Who will benefit from attending?:
Anyone who has to write reports, documents, manuals, catalogues, websites, minutes, letters or any other sort of text that will be read by others.
- Quick Details:
- Reference Nr: COEBG
- Group: Main Group
- Experience Level: Standard
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- Aims of the course:
In this informative, one-day course, participants will cover the essential skills needed in business writing. Participants will leave the training with the confidence to apply new skills and techniques when creating emails, letters and reports that grab their reader’s attention, deliver the message concisely and create a change in the reader’s reactions.
- Who will benefit from attending?:
Anyone who wants to better their potential in writing powerful emails, letters, reports or business copy.
- Quick Details:
- Reference Nr: COEBW
- Group: Main Group
- Experience Level: Standard
Due to the impact of Coronavirus, our 'Mastering the Art of Public Speaking' training course, can also be delivered to groups via live webinar, or delivered as an eLearning module.Contact the Training South West team to discuss further.
- Aims of the course:
In this illuminating course, participants will learn how to make great speeches with power and punch. A practical, hands-on, one-day training course, participants will leave the day having understood the basic framework to make a good speech as well as having practised new skills and applied new insights.
- Who will benefit from attending?:
Anyone who wants to improve their skills of speaking in public.
- Quick Details:
- Reference Nr: COMAPS
- Group: Main Group
- Experience Level: Standard
Due to the impact of Coronavirus, our 'Meditation at Work' training course, can also be delivered to groups via live webinar, or delivered as an eLearning module.Contact the Training South West team to discuss further.
- Aims of the course:
If you are involved in workplace disputes or grievances, mediation skills are critical to ensuring the process is managed well and that the right outcome is found.
The aim of this course is to nurture participant mediation skills; empowering them to make a significant difference at work by facilitating resolution and preventing the escalation of issues or employment tribunals.
This instructive one-day course will equip participants with the skills necessary to mediate with confidence and conviction.
- Who will benefit from attending?:
- Managers, employee representatives and HR professionals
- Other employees who wish to enhance their interpersonal skills
- Quick Details:
- Reference Nr: COMW
- Group: Main Group
- Experience Level: Beginner
Due to the impact of Coronavirus, our 'NLP and Communication' training course, can also be delivered to groups via live webinar, or delivered as an eLearning module.Contact the Training South West team to discuss further.
- Aims of the course:
This eye-opening one-day course will look at the NLP model and its benefits in the way we communicate both internally and externally.
The course will equip participants with a range of tools and techniques to both 'read between the lines' of other peoples' messages and strategies to influence and persuade others through language use.
- Who will benefit from attending?:
This course is perfect for anyone who needs to further improve their communication skills and increase their level of influence and impact.
- Quick Details:
- Reference Nr: CONLPCO
- Group: Main Group
- Experience Level: Standard
Due to the impact of Coronavirus, our 'Presenting and Speaking with Confidence' training course, can also be delivered to groups via live webinar, or delivered as an eLearning module.Contact the Training South West team to discuss further.
- Aims of the course:
This course will equip participants with the skills and techniques needed to deliver quality presentations, with clarity and with confidence.
- Who will benefit from attending?:
Anyone needing to improve their speaking and presentation skills whether for small or large audiences.
- Quick Details:
- Reference Nr: COPSC
- Group: Main Group
- Experience Level: Standard
Due to the impact of Coronavirus, our Advanced Report Writing' training course, can also be delivered to groups via live webinar, or delivered as an eLearning module.Contact the Training South West team to discuss further.
- Aims of the course:
Having the right approach and mentality when dealing with difficult conversations is a valued skill in any workplace. This course will equip you with the principles and know-how to approach difficult conversations with confidence. You will cover essential topics such as the spiral of conflict, emotional triggers, the role of language, self-awareness, assumptions and intentions, managing aggression, active listening and driving productive outcomes.
You will also cover techniques and strategies to ensure you approach difficult conversations in a way that de-escalates potential issues and which promotes trust with the other person. - Who will benefit from attending?: All staff with a need to manage difficult conversations – such as staff appraisals, customer service, customer complaints, debt collection etc.
- Quick Details:
- Reference Nr: CMMDC
- Group: Main Group
- Experience Level: Beginner
