Many thanks to the trainer, she was excellent.
Our Business Skills category comprises of two sections:
1. You will find a list of our courses below that are 'business general' as well as
2. On the right, you will find even more courses under the subcategories Finance, Marketing, Sales and Customer Service.
Our top-selling courses cover a real range from Risk Management to Presentation Skills to Project Management.
Simply click the title of interest to find out more on the course, our next scheduled date and how to book.
Communication skills are an essential part of everybody’s standard toolkit. This popular one-day course gives participants the skills to needed to communicate and collaborate with others, effectively and with impact.
This course is suitable for anyone, in any role, looking to strengthen their communication and collaboration skills.
In this informative, one-day course, participants will cover the essential skills needed in business writing. Participants will leave the training with the confidence to apply new skills and techniques when creating emails, letters and reports that grab their reader’s attention, deliver the message concisely and create a change in the reader’s reactions.
Anyone who wants to better their potential in writing powerful emails, letters, reports or business copy.
This course will equip participants with the skills and techniques needed to deliver quality presentations, with clarity and with confidence.
Anyone needing to improve their speaking and presentation skills whether for small or large audiences.
Having the right approach and mentality when dealing with difficult conversations is a valued skill in any workplace. This course will equip you with the principles and know-how to approach difficult conversations with confidence. You will cover essential topics such as the spiral of conflict, emotional triggers, the role of language, self-awareness, assumptions and intentions, managing aggression, active listening and driving productive outcomes.
You will also cover techniques and strategies to ensure you approach difficult conversations in a way that de-escalates potential issues and which promotes trust with the other person.
All staff with a need to manage difficult conversations – such as staff appraisals, customer service, customer complaints, debt collection etc.