Training South West Blog

Running a small business means wearing many hats. One moment you're overseeing operations, the next you're dealing with interpersonal issues within your team. Among the most challenging of those issue...

DEI Training is one of the largest-selling courses in the Southwest  In recent years, Diversity, Equity, and Inclusion (DEI) has gained significant importance, particularly in local Southwest org...

"Diversity is being invited to the party and inclusion is being asked to dance. However, belonging is dancing like no one's watching". Verna Myers, a noted inclusion strategist and cultural ...

Good time management is far more valuable than helping you hit your goals...  Although increased productivity is incredibly valuable, being on top of time management will also help...

Are difficult conversations part of your role? If so, you'll appreciate how emotionally exhausting and challenging these conversations can be. The challenge is particularly difficult if your conversat...

 Top 3 Equality, Diversity and Inclusion Training Fails in a Nutshell When delivered well, Equality, Diversity, and Inclusion training can be incredibly valuable to business productivit...

Creating workplaces that value equality, diversity, and inclusion is an essential part of business growth and success. By treating everyone fairly, harnessing the unique talents of staff, and creating...

. If you use the telephone to interact with customers, then you'll know just how important it is to get it right. The way you manage yourself on the telephone will go a long way to influencing custome...

Did you know that written communication is one of the key skills that employers look for when recruiting new staff?  In fact, research by the National Association of Colleges and Employers, shows...

Any organization, whether a business, charity or association, relies on good communication skills in order to be successful.  Having people that can deal with the challenges of both internal and ...

 Are you looking to boost your leadership performance?  Ready for some great tips to help you lead with credibility?  Although skilled leadership takes time and practice, you can b...

Do you find difficult conversations a challenge? If so, you are not alone!  Most people feel nervous about embarking upon difficult conversations. However, by using a simple step by step process,...

Did you know that less than 10% of how we understand each other, comes from the words we speak? The other 90% comes from nonverbal factors such as posture, intonation, microexpressions, facial express...

 In an increasingly remote world, telephone contact is the only medium for 'human' interaction offered by many companies. Getting it right gives tremendous PR points, but, getting it wrong, can l...

With effective leadership driving productive, engaged, and successful teams, it's no wonder that leadership skills are some of the most sought-after attributes. Although some people might be 'natural ...

If you deal with customers, then you'll appreciate the challenges of dealing with an angry customer via telephone.  In face-to-face situations, the use of facial expressions, body language, and p...

Our communications skills training courses are one of our most popular training courses in the South-West. Effective communicators are essential to driving business success in businesses of all shapes...

Whether it's to address poor performance, resolve team conflicts or, to discuss unacceptable behaviours, difficult conversations are a standard requirement for any manager. However, managing difficult...

For the majority of successful business players in the South West, the customer sits at the heart of their business. It is this commitment to customer service that keeps these businesses at ...

In 2019, as part of the training evaluation process, Training South West added a supplementary question which asked participants to capture the traits they felt were most important in the manager role...