Training South West Blog

If you deal with customers, then you'll appreciate the challenges of dealing with an angry customer via telephone. In face-to-face situations, the use of facial expressions, body language, and proxemics all serve to show empathy and engagement. Unfortunately, when these cues are taken away, managing the customer complaint becomes an even bigge...

Our communications skills training courses are one of our most popular training courses in the South-West. Effective communicators are essential to driving business success in businesses of all shapes and sizes. Whether it's a large multinational based in Bournemouth, or a small family business on the outskirts of Yeovil, our communi...

Whether it's to address poor performance, resolve team conflicts or, to discuss unacceptable behaviours, difficult conversations are a standard requirement for any manager. However, managing difficult conversations effectively doesn't need to be stressful or challenging. With experience and skill, it's possible to manage difficult conversations in ...

For the majority of successful business players in the South West, the customer sits at the heart of their business. It is this commitment to customer service that keeps these businesses at the top of their game. Established, high performing businesses appreciate that customer retention is critical. They understand that when customers tru...

In 2019, as part of the training evaluation process, Training South West added a supplementary question which asked participants to capture the traits they felt were most important in the manager role. Collating answers from staff across the region - Cornwall, Devon, Dorset and Somerset, we've captured the five most reported traits. So, let's look ...

I am very excited to announce that our sister company, Commisceo Global Consulting, has uploaded a fantastic, fully online, Cultural Awareness training course as a free resource on YouTube.   Lasting just over an hour, the course offer learner: Fantastic insights the impact of culture on on international businessExpert direction into cross cultural collaboration and communication and; Practical and effective strategies to manage cultural differences   Authored by cross cultural training experts, this course is a must for South West businesses wanting to develop the international and intercultural competence of their staff.          Want to complete this cultural awareness training course...

We know that effective communicators get more done, more effectively, with less stress and better outcomes We've listed some of the most important communication skills in the workplace, in bite-size chunks! These skills will go a long way to helping you build successful relationships with your colleagues, gain trust and to perform above and beyond your work objectives: Friendliness: We are more likely to do things for people that we like and respect. Being friendly with people will naturally gain colleague trust and respect and ensure more positive relationships. Effective communicators take the time to show an interest in their colleagues and to...

The workplace can be a stressful environment for some staff. While a degree of ‘healthy’ stress is expected, for some people, stressful encounters and situations can be part and parcel of the working day. How we manage stress in the workplace clearly affects how we react to it and the subsequent impact that it has on us personally. Chronic stress can have a damaging physiological and mental impact, leading to long term sickness, substandard role performance, poor decision making and even role attrition. Fortunately, an increased focus on mental health and the recognition of the impact of stress on the financial...

Sales is a constantly evolving process. To keep up to speed, it’s important that you spend time trying to refine your approach. We've collected some great tips to help those, without the time to take part in sales training courses, close their sales:   The only important person in the conversation is the prospect Always remember that the most important person in the conversation is the prospect. Many sales persons feel the need to talk about their company and services or product. Although there’s a need for this, ensure this request is prospect driven. Instead, focus on asking your prospect questions,...

Cold calling is, without doubt, one of the most challenging area of sales for any salesperson. When the task is approached without appropriate cold call selling skills, the deluge of negative responses from prospects can be soul destroying for even the most hardened salesperson. If cold calls are to work, then it’s essential that the salesperson takes note of best practice and considers whether their approach is likely to convert business at the end of the day, or, leave them feeling drained, disengaged and fed up! Let’s look at some top tips for maximising cold calling success:    Be clear about...

A common question asked by newly appointed managers attending our Management and Leadership training courses is, ‘What’s the difference between management and leadership?’. It’s an important question as the difference is not a mere case of pedantics. Although the two concepts work hand in hand, there are important differences between the two terms, which managers need to understand, if they are to appreciate when they should be leading and when they should be managing. Essentially, the difference between leadership and management is that leaders inspire people to follow them, whilst managers have people working for them.  To help describe this further,...

Dorset is beautiful – in fact, it is so beautiful that the tourism industry attracts almost half a million foreign tourists a year and contributes just under £230 million a year to the Dorset economy. The growing attraction of Dorset as a holiday destination is clearly evident in the increasing numbers of cruise ships docking at Portland Port, with Dorset-bound tourists doubling from 30,000 to 60,000 from the previous year. With 80% of cruise ships’ passengers choosing to stay in Dorset (and hence contribute to the economy), the Dorset tourist industry has every reason to be excited. To capitalise upon the...

If you work in a sales environment, then the likelihood is that you have experienced the frustrations of feeling you’ve closed a deal, only to find out that you haven’t. Most salespeople can empathise with the disappointment of investing heart and soul into trying to sell a product or service that is clearly a great fit for the prospect, only to find out that their approach has failed.  So, if you’ve got a great service or product but you’re not selling it as well as you should, then where might you be going wrong? Below, we’ve listed the four sales mistakes that...

Excellent salespeople are like gold dust. Businesses with a detailed understanding of what it takes to do well in sales, use this understanding to build high performing sales teams that consistently win business and drive company success. So what does it take to be a winning salesperson? Below, we have outlined the most important traits: Trait Number 1: Passion From prospecting to closure, passion is an essential driver across all elements of the sales cycle. Passion is emotionally contagious and a salesperson, passionate about the product or service, will, no doubt, pique the interest of their prospect. Likewise, a passionate approach...

Time management skills are an essential attribute for successful employees across all business roles. It’s a fact, that savvy time managers are more productive, climb the career ladder more quickly, demonstrate greater professionalism and competence, have more spare time within their role to participate in training programmes and sufficient time to invest in building and maintaining strategic professional relationships.  As such, if there’s one training course that should be at the top of your list this year, then make it time management! In the meantime, the Training South West team have prepared six fundamental time management tips to get you on the...

There’s a good reason why our training company is headquartered in Dorset – and that is, that along with other parts of the South West, we believe that Dorset is one of the most beautiful places in the UK. A vibrant county with entrepreneurs, multinationals and small family businesses bustling together against the backdrop of a stunning landscape, it’s fair to say that Dorset is the place to be! Adding to the many reasons to celebrate Dorset, is research carried out the by the Indeed Job Search website, which has ranked a number of Dorset companies in the top ten list of...

With increased export portfolios, relocations of large businesses to the South West region and entrepreneurs choosing the South West over other parts of the UK, business is thriving. In fact, it’s estimated that businesses in Devon and Cornwall alone, turnover in excess of £14 billion per annum. It’s a fact that strong businesses need strong presenters to ensure growth and promotion. If you work for a South West business, then the ability to present successfully is a fantastic skill to have. The guidelines below will go a long way to helping you develop the skills you need. We look at the...

Working with businesses across the South West, it’s fair to say that securing employee buy-in to company training programmes is a common challenge for many learning and development staff. The attitudes of reluctant trainees are typically rooted in past experiences, such as previous enrolment on poorly scoped training programmes, working within a company culture that devalues training, or enrolment on courses that were a bad fit for their role. As most learning and development staff realise, these attitudes can be incredibly damaging due to their ‘contagious’ nature. Not only do these attitudes serve as self-fulfilling for the negative learner when attending...

HMRC Regional Trade Statistics show that exports from companies based in the South West of England are continuing to rise. Devon, Dorset, Somerset and Cornwall may not be obvious locations for international business activities, but the region is performing outstandingly when it comes to their exporting efforts.  When exporting, it's naturally important that companies send members of staff to target countries to manage business processes and relationships on the ground.  While some businesses are adept at preparing and training international staff in advance of their moves, unfortunately, many other companies fail dismally in this duty of care. The lack of training given to outbound staff...

Janet Street-Porter gave her views on ‘Mindfulness’ meditation in the Daily Mail this week. At the risk of ‘outing’ my love of a good trashy read when I’m drinking my coffee first thing in the morning, I was caught by the title: ‘Can Mindfulness really make you Live longer’? It caught my eye as ‘mindfulness’ is a term which is increasingly quoted on public forums. As a concept, it’s taken on a life of its own and it’s bandied about by psychologist, therapists, government bodies, NHS and celebrities alike. From a training perspective, mindfulness as a subject has started to dominate the training...