Training South West Blog

Did you know that written communication is one of the key skills that employers look for when recruiting new staff?  In fact, research by the National Association of Colleges and Employers, shows...

Any organization, whether a business, charity or association, relies on good communication skills in order to be successful.  Having people that can deal with the challenges of both internal and ...

 Are you looking to boost your leadership performance?  Ready for some great tips to help you lead with credibility?  Although skilled leadership takes time and practice, you can b...

Do you find difficult conversations a challenge? If so, you are not alone!  Most people feel nervous about embarking upon difficult conversations. However, by using a simple step by step process,...

Did you know that less than 10% of how we understand each other, comes from the words we speak? The other 90% comes from nonverbal factors such as posture, intonation, microexpressions, facial express...

 In an increasingly remote world, telephone contact is the only medium for 'human' interaction offered by many companies. Getting it right gives tremendous PR points, but, getting it wrong, can l...

With effective leadership driving productive, engaged, and successful teams, it's no wonder that leadership skills are some of the most sought-after attributes. Although some people might be 'natural ...

If you deal with customers, then you'll appreciate the challenges of dealing with an angry customer via telephone.  In face-to-face situations, the use of facial expressions, body language, and p...

Our communications skills training courses are one of our most popular training courses in the South-West. Effective communicators are essential to driving business success in businesses of all shapes...

Whether it's to address poor performance, resolve team conflicts or, to discuss unacceptable behaviours, difficult conversations are a standard requirement for any manager. However, managing difficult...

For the majority of successful business players in the South West, the customer sits at the heart of their business. It is this commitment to customer service that keeps these businesses at ...

In 2019, as part of the training evaluation process, Training South West added a supplementary question which asked participants to capture the traits they felt were most important in the manager role...

I am very excited to announce that our sister company, Commisceo Global Consulting, has uploaded a f...

We know that effective communicators get more done, more effectively, with less stress and better ou...

The workplace can be a stressful environment for some staff. While a degree of ‘healthy’ stress is e...

Sales is a constantly evolving process. To keep up to speed, it’s important that you spend time tryi...

Cold calling is, without doubt, one of the most challenging area of sales for any salesperson. When ...

A common question asked by newly appointed managers attending our Management and Leadership training...

Dorset is beautiful – in fact, it is so beautiful that the tourism industry attracts almost half a m...

If you work in a sales environment, then the likelihood is that you have experienced the frustration...