Training South West Blog

Articles, tips, guides and all sorts of goodnes around the topics of business skills, training, professional courses and development in addition to South West relevant news. Mainly by Bob the Blogging Badger. Sometimes a human.

Essential Cross-Cultural Skills for the Dorset Tourism Industry

  • Blog
Dorset is beautiful – in fact, it is so beautiful that the tourism industry attracts almost half a million foreign tourists a year and contributes just under £230 million a year to the Dorset economy. The growing attraction of Dorset as a holiday destination is clearly evident in the increasing numbers of cruise ships docking at Portland Port, with Dorset bound tourists doubling from 30,000 to 60,000 from the previous year. With 80% of cruise ships’ passengers choosing to stay in Dorset (and hence contribute to the economy), the Dorset tourist industry has every reason to be excited. To capitalise upon...

Continue reading

Five Super Time Management Tips!

  • Blog
Time management skills are an essential attribute for successful employees across all business roles. It’s a fact, that savvy time managers are more productive, climb the career ladder more quickly, demonstrate greater professionalism and competence, have more spare time within their role to participate in training programmes and sufficient time to invest in building and maintaining strategic professional relationships.  As such, if there’s one training course that should be at the top of your list this year, then make it time management! In the meantime, the Training South West team have prepared six fundamental time management tips to get you on the...

Continue reading

Top Tips to warm up your Cold Calls!

  • Blog
Cold calling is, without doubt, one of the most challenging area of sales for any salesperson. When the task is approached without appropriate cold call selling skills, the deluge of negative responses from prospects can be soul destroying for even the most hardened salesperson. If cold calls are to work, then it’s essential that the salesperson takes note of best practice and considers whether their approach is likely to convert business at the end of the day, or, leave them feeling drained, disengaged and fed up! Let’s look at some top tips for maximising cold calling success:    Be clear about...

Continue reading

Great Tips to Help Close your Sales

  • Blog
Sales is a constantly evolving process. To keep up to speed, it’s important that you spend time trying to refine your approach. We've collected some great tips to help those, without the time to take part in sales training courses, close their sales:   The only important person in the conversation is the prospect Always remember that the most important person in the conversation is the prospect. Many sales persons feel the need to talk about their company and services or product. Although there’s a need for this, ensure this request is prospect driven. Instead, focus on asking your prospect questions,...

Continue reading

5 Stress Busting Tips

  • Blog
The workplace can be a stressful environment for some staff. While a degree of ‘healthy’ stress is expected, for some people, stressful encounters and situations can be part and parcel of the working day. How we manage stress in the workplace clearly affects how we react to it and the subsequent impact that it has on us personally. Chronic stress can have a damaging physiological and mental impact, leading to long term sickness, substandard role performance, poor decision making and even role attrition. Fortunately, an increased focus on mental health and the recognition of the impact of stress on the financial...

Continue reading

Which Communication Skills are Most Important in the Workplace?

  • Blog
We know that effective communicators get more done, more effectively, with less stress and better outcomes We've listed some of the most important communication skills in the workplace, in bite-size chunks! These skills will go a long way to helping you build successful relationships with your colleagues, gain trust and to perform above and beyond your work objectives: Friendliness: We are more likely to do things for people that we like and respect. Being friendly with people will naturally gain colleague trust and respect and ensure more positive relationships. Effective communicators take the time to show an interest in their colleagues and to...

Continue reading

Free Online Cultural Awareness Training!

  • Blog
I am very excited to announce that our sister company, Commisceo Global Consulting, has uploaded a fantastic, fully online, Cultural Awareness training course as a free resource on YouTube.   Lasting just over an hour, the course offer learner: Fantastic insights the impact of culture on on international businessExpert direction into cross cultural collaboration and communication and; Practical and effective strategies to manage cultural differences   Authored by cross cultural training experts, this course is a must for South West businesses wanting to develop the international and intercultural competence of their staff.          Want to complete this cultural awareness training course...

Continue reading

5 Key Sales Tips to Retain Your Customers!

  • Blog
For the majority of successful business players in the South West, the customer sits at the heart of their business. It is this commitment to customer service that keeps these businesses at the top of their game. Established, high performing businesses appreciate that customer retention is critical. They understand that when customers tru...

Continue reading

How Reciprocity is Effectively used in International Business

  • Blog

Reciprocity is a word many people have heard of before however few can define the mechanisms of this concept in business even though they may experience it all the time and as it happens right in front of their eyes. The purpose of this blog is to explain why one feels the need to return favours and how businesses or anyone can take advantage of the phenomenon.
 

Continue reading

What are the Traits of the most Successful Managers?

  • Blog
In 2019, as part of the training evaluation process, Training South West added a supplementary question which asked participants to capture the traits they felt were most important in the manager role. Collating answers from staff across the region - Cornwall, Devon, Dorset and Somerset, we've captured the five most reported traits. So, let's look ...

Continue reading

Management or Leadership? What's the Difference?

  • Blog
A common question asked by newly appointed managers attending our Management and Leadership training courses is, ‘What’s the difference between management and leadership?’. It’s an important question as the difference is not a mere case of pedantics. Although the two concepts work hand in hand, there are important differences between the two terms, which managers need to understand, if they are to appreciate when they should be leading and when they should be managing. Essentially, the difference between leadership and management is that leaders inspire people to follow them, whilst managers have people working for them.  To help describe this further,...

Continue reading

4 Biggest Sales Mistakes that Salespeople Make

  • Blog
If you work in a sales environment, then the likelihood is that you have experienced the frustrations of feeling you’ve closed a deal, only to find out that you haven’t. Most salespeople can empathise with the disappointment of investing heart and soul into trying to sell a product or service that is clearly a great fit for the prospect, only to find out that their approach has failed.  So, if you’ve got a great service or product but you’re not selling it as well as you should, then where might you be going wrong? Below, we’ve listed the four sales mistakes that...

Continue reading

Cultural Competency - A Military Perspective

  • Blog
When thinking of culture, first thing that comes to mind for most people is the culture of a certain country or ethnic group. However, working fields also have a specific culture. The military, for example, has a distinct culture that can cause problems when military staff are required to see a therapist. How can the cultural gap that arises in such a situation be bridged?Maybe you have never heard of the term “cultural competency,” i.e. the understanding, acknowledgement and appreciation of a therapist concerning the differences between his patients and the effects these differences have on the therapy itself. However, according...

Continue reading

How well do you Performance Manage your Team?

  • Blog
For those of us, fortunate enough to have worked under great managers early in our career, we rarely forget them and aspire towards their management attributes as we progress within our careers. I recall a conversation not too long ago with members of the team in which we discussed the ‘best managers’ for whom we’d worked and one colleague in particular was adamant that all her management skills were learnt from the manager that she held in such high esteem. She remained connected with him and would often approach him if in need of management advice or mentoring. As such, he...

Continue reading

Quirky Facts about the South West, UK!

  • Blog
To make sure we get our business offering right, it’s essential that we truly understand our South West neighbours and their potential training needs. One of the best ways to map training needs is to ensure that we stay on top of reports released from entities such as the Office for National Statistics or UK Trade and Investment. We came across some fantastically quirky facts when when reading ‘Portrait of the South West’ and thought we'd share them with you! •    Did you know over five million inhabitants reside in South West England; making the population bigger than Northern Ireland and...

Continue reading

Our Dedicated Somerset Training Venue

  • Blog
Training South West has traditionally delivered its training from a dedicated training venue in Crewkerne, Somerset with beautiful, light airy training suites and great facilities. Delegates have always commented on the rooms as allowing a pleasurable space in which to learn. Due to the way in which we work with our clients and the broad area covered across the South West, we have decided that dedicated training venues have value but that they are not always the right solution for our clients.  Why?Our clients do not necessarily have the luxury of time to enable them to travel to a training destination...

Continue reading

Calling on South West Businesses to Accommodate Remote Working during the Winter Months

  • Blog
I am fortunate enough to be abroad and working at the moment and I am not looking forward to coming back to Dorset, which my family have written to say is already becoming rather cold. I wrote an article recently on behalf of Training South West which urges businesses in the region to allow more people to avoid the nightmare of commuting during winter months and accommodate remote working arrangements.  For some people it's essential that they attend the work place but for many others it's not critical to their role at all.  They can probably get a far better job...

Continue reading

Are Written Skills really so Important?

  • Blog
Growing up as a child in the 70’s, grammar and punctuation were instilled in lessons and, along with my classmates, errors were not acceptable and we would be penalised for making them. We were repeatedly told that our written work represented us as individuals and that it should be as well presented as our physical selves. When I became responsible for recruiting teams however, it quickly became apparent that these standards no longer hold the same weight that they did when I was a child.  Following my recruitment of my first few employees, one of whom was degree qualified, it became...

Continue reading

Five Traits of a Successful Sales Person

  • Blog
Excellent salespeople are like gold dust. Businesses with a detailed understanding of what it takes to do well in sales, use this understanding to build high performing sales teams that consistently win business and drive company success. So what does it take to be a winning salesperson? Below, we have outlined the most important traits: Trait Number 1: Passion From prospecting to closure, passion is an essential driver across all elements of the sales cycle. Passion is emotionally contagious and a salesperson, passionate about the product or service, will, no doubt, pique the interest of their prospect. Likewise, a passionate approach...

Continue reading

Lidl: Good Prices and Great Training!

  • Blog
Lidl is planning to add an additional store to its current South West portfolio by creating a second store in Yeovil. Its portfolio has grown rapidly in this part of the world with stores across Somerset in key locations such as Bristol, Bath and Dorchester, Dorset. This latest expansion has been met positively by the local community who can not only expect the prospect of additional jobs working for a market leading company, but also a full ‘living wage’ – putting Lidl’s shop floor workers at a distinct wage advantage when compared to other local supermarket competitors.  Good pay and additional...

Continue reading

Find Us

Training House
Sherborne
Dorset
DT9 5LN

Latest Blog

29 July 2020
Blog
For the majority of successful business players in the South West, the customer sits at the hea...