Very interactive, good in depth knowledge of the trainer
Boost your customer service skills with one of our specialised training course. Below you will find a list of our current courses that will help individuals and organisations alike deliver top-drawer customer service.
To find out more about each course, simply click the title.
Our courses are generally one-day in length, although courses may also be delivered over the duration of 1/2 a day or one day, depending on client needs. Our trainers are experienced coaches and facilitators with hands-on experience working in the Customer Service sector. As well as nurturing learning and development, they incorporate their experiences during the training session to bring theory to life.
If the title you are looking for isn't below, contact us with more details as we always have new courses coming up which may fit the bill.
Our customer service trainers deliver training sessions across the South West - including Dorset, Devon, Somerset and Wiltshire.
Our 'Introduction to Customer Services' training course, can be delivered in a classroom setting or via webinar. It is possible for webinar recordings to be uploaded to an eLearning platform, along with supplementary resources, quizzes and case studies for future access.
- Aims of the course:
In today’s competitive marketplace, customer service can be the make or break of a business or organisation. Delivering careful and considerate customer service is increasingly important to differentiate you from your competitors and to ensure clients keep coming back for more.
This course will equip participants from all walks of business-life with the essential skills required to deliver superior customer service. As well as helping to identify the key components of customer service, participants will also be able to apply learning to their current roles. This popular course provides a good balance between theory and practice.
- Who will benefit from attending?:
As a learner-centred course, rather than a role-specific course, this training can be attended by individuals from any type of organisation and from any sort of role.
- Quick Details:
- Reference Nr: CSICS
- Group: Main Group
- Experience Level: Standard
Our 'Effective Telephone Skills' training course, can be delivered in a classroom setting or via webinar. It is possible for webinar recordings to be uploaded to an eLearning platform, along with supplementary resources, quizzes and case studies for future access.
- Aims of the course:
This training course provides an overview of how important customer service is over the telephone as well as how to analyse your current practices and improve upon them. As well as learning new techniques for over-the-phone communication, it further builds on current good practice.
- Who will benefit from attending?:
Anyone who deals with clients or end-users on the telephone needing to enhance their rapport building, communication and telephone presence skills.
- Quick Details:
- Reference Nr: CSETS
- Group: Main Group
- Experience Level: Standard
Our 'Managing Difficult Customers' training course, can be delivered in a classroom setting or via webinar. It is possible for webinar recordings to be uploaded to an eLearning platform, along with supplementary resources, quizzes and case studies for future access.
- Aims of the course:
Difficult customers can be good as well as bad for business. Understanding how to deal with the opportunities and threats posed by challenging clients is important for the positive image of any organisation. Having the right approach and mentality when dealing with tricky situations is a valued skill in any workplace.
This training course will equip participants with the skills, techniques, and understanding to deal with difficult customers in a positive, professional and constructive way, moving the relationship to positive grounds for the future.
- Who will benefit from attending?:
All staff with responsibility for delivering a service to internal and external customers.
- Quick Details:
- Reference Nr: CSMDC
- Group: Main Group
- Experience Level: Standard
