Working Assertively and with Confidence

Our 'Working Assertively and with Confidence' training course, can be delivered in a classroom setting or via webinar. It is possible for webinar recordings to be uploaded to an eLearning platform, along with supplementary resources, quizzes and case studies for future access.

Aims of the course

The aim of this interactive one-day training course is to help participants develop the ability to communicate assertively and with confidence. The course covers the practical techniques needed to ensure messages are delivered in such a way that they are positively received.

Who will benefit from attending?

This course is aimed at individuals who work within situations in which they are required to manage situations assertively but who find doing so difficult.

  • Ref Nr:
  • Experience Level:
  • Group:
    Main Group

Participants will learn to:

  • Increase self-awareness and boost self-confidence
  • Understand underlying principles of assertiveness
  • Better handle difficult conversations
  • Apply right attitudes and styles of communication beyond passive-aggressive behaviour
  • Give and receive positive and negative feedback
  • Consciously and intentionally use body language

Key topics covered:

  • What is assertiveness?
  • How does assertiveness become manifest within communication and behaviour?
  • Awareness of your current communication style and the way in which this may hinder you
  • Aggressive and passive communication and the impact on others
  • The role of body language in assertive communication
  • The role of language and intonation of speech
  • Giving and receiving feedback
  • Personal action plan

What's included?

The majority of our courses are customised and delivered in house. Our standard fee for customised course delivery over the duration of a day is £950.00, which includes diagnostics, course customisation to ensure the course meets the specific needs of your organisation, materials and delivery to groups of up to 15 people. This equates to a training investment of £65.00 per head. Certificates are issued upon completion of the training for all participants.

Our South West training teams cover Dorset, Devon, Cornwall, Somerset and Wiltshire. Whether you're in Exeter, Bath, Bristol, Taunton or Salisbury, we have experts trainers at the ready to deliver high impact training to your staff. 

Contact us to discuss further. 

Contact Us

Call: 0330 027 0207

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