Developing Active Listening Skills

• Ref Nr:

  PDDALS
• Experience Level:

  Standard
• Group:

  Main Group

Participants will learn to:

• Determine their own communication behaviours and styles
• Understand the way in which emotions might impact their ability to listen effectively
• Analyse and put in practice different techniques for active listening
• Learn a wide range of effective listening skills such as: restarting, summarising, emotion labelling, probing, validation, effective pause and silence
• Develop better rapport, understanding and trust of others

Key topics covered:

• Defining active listening
• Self- awareness: communication and listening style
• Questioning skills (e.g. open questions, TED questions etc…)
• Passive listening- acknowledgement through body language
• Listening with empathy
• Practical application at work

Personal Skills

• Anger Management
• Conflict Management
• Developing Active Listening Skills
• Improve your Memory Skills
• Problem Solving and Creative Thinking
• Proofreading
• Reading Body Language and Micro-Facial Expressions
• Speed Reading
• Stress Management
• Time Management
• Working Assertively and with Confidence