Conflict Management

Our 'Conflict Management' training course, can be delivered in a classroom setting or via webinar. It is possible for webinar recordings to be uploaded to an eLearning platform, along with supplementary resources, quizzes and case studies for future access.

Aims of the course

This interactive one-day course on conflict management will equip participants with the knowledge and skills to effectively manage conflict within the workplace.

Who will benefit from attending?

  • Anyone presented with a need to manage conflict
  • Team leaders
  • Managers
  • HR staff
  • Ref Nr:
  • Experience Level:
  • Group:
    Main Group

Participants will learn to:

  • Recognise the impact of personality and character upon challenging situations
  • Identify the triggers and causes of conflict in teams
  • Assess and identify personal conflict resolution style(s)
  • Use a 3-stage process to move conflict to resolution
  • Use listening and questioning techniques as tools in conflict resolution
  • Gain the confidence and ability to effectively manage conflict in even the most difficult situations

Key topics covered:

  • Identifying the triggers and causes of conflict in teams (group discussions, identifying conflict outcomes)
  • Management approaches to conflict (exploring the three-stage process for conflict resolution)
  • Identifying your own personal conflict resolution style (exploring the Kilmann model)
  • Reviewing the importance of non-verbal communication when managing conflict (being assertive in a conflict situation, review & action planning)

What's included?

The majority of our courses are customised and delivered in house. Our standard fee for customised course delivery over the duration of a day is £950.00, which includes diagnostics, course customisation to ensure the course meets the specific needs of your organisation, materials and delivery to groups of up to 15 people. This equates to a training investment of £65.00 per head. Certificates are issued upon completion of the training for all participants.

Our South West training teams cover Dorset, Devon, Cornwall, Somerset and Wiltshire. Whether you're in Exeter, Bath, Bristol, Taunton or Salisbury, we have experts trainers at the ready to deliver high impact training to your staff. 

Contact us to discuss further. 

Contact Us

Call: 0330 027 0207

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