Are difficult conversations part of your role? If so, you'll appreciate how emotionally exhausting and challenging these conversations can be. The challenge is particularly difficult if your conversat...
Training South West Blog
Articles, tips, blogs and guides around the topics of business skills, training, professional courses and development in addition to Southwest relevant news. Mainly by Bob the Blogging Badger. Sometimes a human.
Top Customer Service Telephone Mistakes
. If you use the telephone to interact with customers, then you'll know just how important it is to get it right. The way you manage yourself on the telephone will go a long way to influencing custome...
It's Essential that South West Companies Protect their Expats
HMRC Regional Trade Statistics show that exports from companies based in the South West of England a...
Do Blanket Training Policies Work?
Training approaches differ greatly across companies and with experience working across large corpora...
Our Emotional Intelligence Training Course
Emotional Intelligence (EQ) is, quite simply, the ability to manage one's emotions to achieve succes...
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