When exporting, it's naturally important that companies send members of staff to target countries to manage business processes and relationships on the ground. While some businesses are adept at preparing and training international staff in advance of their moves, unfortunately, many other companies fail dismally in this duty of care.
The lack of training given to outbound staff has created plenty of fodder for the media which is awash with accounts of individuals who have been arrested on foreign shores for misdemeanors that are seemingly innocent in the UK, but, which have life-changing punitive implications in other countries. Although many of the individuals arrested claim cultural and local ignorance, this rarely counts for anything when their case is put before the courts.
• A British man, caught in possession of alcohol during his time in Riyadh, was sentenced to over a year in prison and narrowly avoided 350 lashes.
• An Egyptian ex-pat was imprisoned, before being deported for sharing his break with a female colleague in Saudi Arabia. His employer also faced repercussions for his role in preventing this act of 'indecency'.
• A British Iranian national was arrested and deported following a visit to the UAE for defamatory comments, relating to a UAE resident, posted on social media three years prior to her visit to the country.
• An ex-pat worker of unknown nationality was arrested after speaking to a female Saudi woman who approached him in a fast-food restaurant. He was charged and punished for having violated the kingdom’s norms and values.
• A British ex-pat was arrested, jailed for six months, and then sent back to the UK for raising his middle finger at an Emirati driver following an incident in the UAE.
• A young British man sharing a journey with his girlfriend, was driven straight to the police station by their taxi driver when the driver saw the man 'peck' his girlfriend on her cheek. The couple was subsequently imprisoned for a month and deported for committing an act of indecency.
Suitably trained and prepared staff are far less likely to experience the bad side of the law. Understanding behaviours likely to put them in jail and the severe consequences typically result in the ex-pat navigating their new home with care. The young man and his girlfriend, mentioned above, were traumatised by their experiences. Their families also suffered enormous distress and became liable for large sums of money to help support the legal processes of their loved ones during their ordeals. There were no repercussions for the company however. Although they failed dismally in their responsibilities for preparing and, subsequently, protecting their staff member, the only repercussions faced related to the loss of a member of staff.
The local laws in many countries are very different and it takes very little to train outbound employees. Take, for example, the Prosecution office in Saudi Arabia, which regularly advises travelers to the country to ensure they learn about the laws. Country specific training courses which help individuals to understand the culture and expectations of locals and business colleagues, for example, Saudi Arabia Cultural Training, China Cultural Training, UAE Cultural Training, Japan Cultural Training or Thailand Cultural Training, are not only essential to keeping your staff safe but will also help them to maximise their productivity through a critical understanding of the local business culture.