.If your role involves speaking to customers over the phone, you'll know how important it is to get it right. Telephone communication plays a critical role in shaping customer experience. A positive i...
Training South West Blog
Practical articles, expert insights and business guidance on leadership, communication and workplace development for organisations in Cornwall, Devon, Dorset and Somerset.
Essential Telephone Tips to Deliver Great Customer Service
In an increasingly digital and remote world, telephone contact is often the only direct "human" interaction customers have with an organisation. Getting it right can strengthen relationships, build tr...
Manage Customer Complaints Effectively on the Phone
If you deal with customers, then you'll appreciate the challenges of dealing with an angry customer via telephone. In face-to-face situations, the use of facial expressions, body language, and p...