Training South West Blog

. If you use the telephone to interact with customers, then you'll know just how important it is to get it right. The way you manage yourself on the telephone will go a long way to influencing custome...

 In an increasingly remote world, telephone contact is the only medium for 'human' interaction offered by many companies. Getting it right gives tremendous PR points, but, getting it wrong, can l...

If you deal with customers, then you'll appreciate the challenges of dealing with an angry customer via telephone.  In face-to-face situations, the use of facial expressions, body language, and p...