In an increasingly remote world, telephone contact is the only medium for 'human' interaction offered by many companies. Getting it right gives tremendous PR points, but, getting it wrong, can l...
In an increasingly remote world, telephone contact is the only medium for 'human' interaction offered by many companies. Getting it right gives tremendous PR points, but, getting it wrong, can l...
If you deal with customers, then you'll appreciate the challenges of dealing with an angry customer via telephone. In face-to-face situations, the use of facial expressions, body language, and p...