In an increasingly remote world, telephone contact is the only medium for 'human' interaction offered by many companies. Getting it right gives tremendous PR points, but, getting it wrong, can l...
Training South West Blog
Articles, tips, blogs and guides around the topics of business skills, training, professional courses and development in addition to Southwest relevant news. Mainly by Bob the Blogging Badger. Sometimes a human.
Manage Customer Complaints Effectively on the Phone
If you deal with customers, then you'll appreciate the challenges of dealing with an angry customer via telephone. In face-to-face situations, the use of facial expressions, body language, and p...
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