Emotional Intelligence for Leaders

• Ref Nr:

  MLEIL
• Experience Level:

  Standard
• Group:

  Main Group

Participants will learn to:

• Recognise the role of emotions and their impact on the workplace
• Use emotional intelligence in a way that differs to sympathy, apathy and empathy
• Be self-critical and use self-management techniques
• Constructively use social awareness and social skills
• Read and use non-verbal responses
• The emotional bank account

Key topics covered:

• Identify the impact of emotions on performance, relationships and productivity
• Build collaborative relationships that emphasise trust and respect
• Achieve positive communication results
• Apply techniques to deal with workplace conflict
• Generate a positive and satisfying work environment for all
• Manage and lead more effectively through greater understanding of the cause and effect of emotions Identify and develop strategies and opportunities to apply emotional intelligence in role
• Understand your own emotional reactions and gain strategies for better managing your responses

Management & Leadership

• Change Management
• Emotional Intelligence for Leaders
• Introduction to Management
• Leadership Training
• Managing Multicultural Teams
• Remote and Virtual Team Leadership