Aims of the course
Client account and relationship management is critical to the long-term success of any organisation. This one-day course has been designed to give participants a practical introduction to the tools, strategies and skills needed to become an effective account manager.
The course will help participants move away from transactional client relationships to one where they understand their clients’ needs, manage potential issues and retain long-standing relationships which the client values.
Who will benefit from attending?
This course is suitable for individuals operating in client-facing account management roles who are required to generate business from new/existing client portfolios.
Participants will learn to:
Key topics covered:
What's included?
The majority of our courses are customised and delivered in-house.
Our standard fee for customised course delivery over the duration of a day is £1,400 excluding VAT. This fee includes:
-Pre-training diagnostic meetings with clients to determine training needs and priorities
-Training development and customisation
-Pre-training evaluations
-Full-day onsite training
-Training delivery to circa 20 people
-Trainer travel expenses and travel time
-Post-training evaluations and report
-Materials
-Certificates
-Follow up
For groups of 20 people, this fee is equivalent to an individual investment of £70 per head.
Our South West training teams cover Dorset, Devon, Cornwall, Somerset and Wiltshire. Whether you're in Dorchester, Yeovil, Ilminster, Plymouth, Pool, Bournemouth, Exeter, Bath, Bristol, Taunton, or Salisbury, we have expert trainers ready to deliver high-impact training directly from your office premises to your staff. This takes the headache and hassle out of traveling and allows greater flexibility in the number of participants.
Contact us to discuss further.
