Aims of the course
Difficult customers can be good as well as bad for business. Understanding how to deal with the opportunities and threats posed by challenging clients is important for the positive image of any organisation. Having the right approach and mentality when dealing with tricky situations is a valued skill in any workplace.
This training course will equip participants with the skills, techniques, and understanding to deal with difficult customers in a positive, professional and constructive way, moving the relationship to positive grounds for the future.
Who will benefit from attending?
All staff with responsibility for delivering a service to internal and external customers.
Participants will learn to:
Key topics covered:
What's included?
The majority of our courses are customised and delivered in-house.
Our standard fee for customised course delivery over the duration of a day is £1,400 excluding VAT. This fee includes:
-Pre-training diagnostic meetings with clients to determine training needs and priorities
-Training development and customisation
-Pre-training evaluations
-Full-day onsite training
-Training delivery to circa 20 people
-Trainer travel expenses and travel time
-Post-training evaluations and report
-Materials
-Certificates
-Follow up
For groups of 20 people, this fee is equivalent to an individual investment of £70 per head.
Our South West training teams cover Dorset, Devon, Cornwall, Somerset and Wiltshire. Whether you're in Dorchester, Yeovil, Ilminster, Plymouth, Pool, Bournemouth, Exeter, Bath, Bristol, Taunton, or Salisbury, we have expert trainers ready to deliver high-impact training directly from your office premises to your staff. This takes the headache and hassle out of traveling and allows greater flexibility in the number of participants.
Contact us to discuss further.
