Aims of the course
In today’s competitive marketplace, customer service can be the make or break of a business or organisation. Delivering careful and considerate customer service is increasingly important to differentiate you from your competitors and to ensure clients keep coming back for more.
This course will equip participants from all walks of business-life with the essential skills required to deliver superior customer service. As well as helping to identify the key components of customer service, participants will also be able to apply learning to their current roles. This popular course provides a good balance between theory and practice.
Who will benefit from attending?
As a learner-centred course, rather than a role-specific course, this training can be attended by individuals from any type of organisation and from any sort of role.
Participants will learn to:
Key topics covered:
What's included?
The majority of our courses are customised and delivered in-house.
Our standard fee for customised course delivery over the duration of a day is £1,400 excluding VAT. This fee includes:
-Pre-training diagnostic meetings with clients to determine training needs and priorities
-Training development and customisation
-Pre-training evaluations
-Full-day onsite training
-Training delivery to circa 20 people
-Trainer travel expenses and travel time
-Post-training evaluations and report
-Materials
-Certificates
-Follow up
For groups of 20 people, this fee is equivalent to an individual investment of £70 per head.
Our South West training teams cover Dorset, Devon, Cornwall, Somerset and Wiltshire. Whether you're in Dorchester, Yeovil, Ilminster, Plymouth, Pool, Bournemouth, Exeter, Bath, Bristol, Taunton, or Salisbury, we have expert trainers ready to deliver high-impact training directly from your office premises to your staff. This takes the headache and hassle out of traveling and allows greater flexibility in the number of participants.
Contact us to discuss further.
