Aims of the course
This training course provides an overview of how important customer service is over the telephone as well as how to analyse your current practices and improve upon them. As well as learning new techniques for over-the-phone communication, it further builds on current good practice.
Who will benefit from attending?
Anyone who deals with clients or end-users on the telephone needing to enhance their rapport building, communication and telephone presence skills.
Participants will learn to:
Key topics covered:
What's included?
The majority of our courses are customised and delivered in-house.
Our standard fee for customised course delivery over the duration of a day is £1,400 excluding VAT. This fee includes:
-Pre-training diagnostic meetings with clients to determine training needs and priorities
-Training development and customisation
-Pre-training evaluations
-Full-day onsite training
-Training delivery to circa 20 people
-Trainer travel expenses and travel time
-Post-training evaluations and report
-Materials
-Certificates
-Follow up
For groups of 20 people, this fee is equivalent to an individual investment of £70 per head.
Our South West training teams cover Dorset, Devon, Cornwall, Somerset and Wiltshire. Whether you're in Dorchester, Yeovil, Ilminster, Plymouth, Pool, Bournemouth, Exeter, Bath, Bristol, Taunton, or Salisbury, we have expert trainers ready to deliver high-impact training directly from your office premises to your staff. This takes the headache and hassle out of traveling and allows greater flexibility in the number of participants.
Contact us to discuss further.
