This training course provides an overview of how important customer service is over the telephone as well as how to analyse your current practices and improve upon them. As well as learning new techniques for over-the-phone communication, it further builds on current good practice.
Anyone who deals with clients or end-users on the telephone needing to enhance their rapport building, communication and telephone presence skills.
The majority of our courses are customised and delivered in house. Our standard fee for customised course delivery over the duration of a day is £950.00, which includes diagnostics, course customisation to ensure the course meets the specific needs of your organisation, materials and delivery to groups of up to 15 people. This equates to a training investment of £65.00 per head. Certificates are issued upon completion of the training for all participants.
Our South West training teams cover Dorset, Devon, Cornwall, Somerset and Wiltshire. Whether you're in Exeter, Bath, Bristol, Taunton or Salisbury, we have experts trainers at the ready to deliver high impact training to your staff.
Contact us to discuss further.