Are difficult conversations part of your role? If so, you'll appreciate how emotionally exhausting and challenging these conversations can be. The challenge is particularly difficult if your conversat...
Training South West Blog
Articles, tips, blogs and guides around the topics of business skills, training, professional courses and development in addition to Southwest relevant news. Mainly by Bob the Blogging Badger. Sometimes a human.
Manage Customer Complaints Effectively on the Phone
If you deal with customers, then you'll appreciate the challenges of dealing with an angry customer via telephone. In face-to-face situations, the use of facial expressions, body language, and p...
5 Stress Busting Tips
The workplace can be a stressful environment for some staff. While a degree of ‘healthy’ stress is e...
Developing Soft Skills as a Manager Today
Management and leadership, as we know it, has undergone a significant shift in recent years due to g...
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