Are difficult conversations part of your role? If so, you'll already know how emotionally demanding and mentally draining they can be. Whether you're managing underperformance, responding to cus...
Training South West Blog
Practical articles, expert insights and business guidance on leadership, communication and workplace development for organisations in Cornwall, Devon, Dorset and Somerset.
5 Essential Steps to Managing Difficult Conversations Well
Do you find difficult conversations a challenge? If so, you are not alone! Most people feel nervous about embarking upon difficult conversations. However, by using a simple step by step process,...
Using Body Language to Boost your Outcomes
Did you know that less than 10% of how we understand each other, comes from the words we speak? The other 90% comes from nonverbal factors such as posture, intonation, microexpressions, facial express...