Diversity, Equality and Inclusion (DEI) training, also known as 'EDI), is a critical driver of business performance and one of our most popular courses.
For businesses across Somerset, Devon, Dorset and Cornwall, the need for equality training is often driven by real workplace challenges. These may include breakdowns in communication, misunderstandings between team members, or a growing recognition that changes are needed to ensure everyone feels heard, valued and included. In many cases, organisations also recognise the importance of delivering consistent, inclusive service to a diverse customer base, ensuring all clients are treated fairly and professionally.
In this case study, we explore how a South West housing organisation transformed its workplace culture through a targeted DEI training programme, leading to measurable improvements in communication, inclusion and team performance. This Plymouth based organisation had both diverse and multicultural service users and a diverse workforce.
DEI / EDI Support for a Growing Business in Need of Diversity Training
Securing a number of high value governmental tenders, this mid sized organisation, based in Devon, had experienced rapid growth over the last 5 years. With expansion came:
- A more diverse workforce (age, background, experience, physical abilities, working styles)
- Increased team friction and miscommunication
- Concerns around inconsistent management approaches
- Feedback from staff surveys highlighting a lack of inclusion
Managers were technically strong but lacked the skills to:
- Lead diverse teams effectively
- Handle sensitive conversations confidently
- Create an inclusive working environment
The organisation recognised that without intervention, these issues could impact employee retention, productivity and morale. Managers and leaders were both driven to boost their skills and harness optimum performance from their teams.
Practical Equality / DEI Training Tailored to the Business
Following a detailed diagnostic meeting, Training South West created a a bespoke DEI programme, designed specifically for the organisation, its learners and the challenges faced by individual members.
The programme included:
1. Training Customised for Leaders and Managers
Managers explored:
- Unconscious bias and its impact on decision-making
- Inclusive leadership behaviours
- Best practice leadership approaches
- How to adapt communication styles for different individuals
2. Driving Equality through Practical Communication Skills
Participants developed skills in:
- Managing difficult conversations
- Giving inclusive and constructive feedback
- Encouraging participation from all team members
3. DEI / EDI - Real-World Scenarios and Case Studies
The training was grounded in:
- Actual workplace situations
- Role play and group discussion
- Practical application of organisational challenges
- Reflection on current behaviours and habits
4. DEI / EDI Action Planning
Each participant left with:
- Clear actions to apply immediately
- Personal commitments to improve inclusion within their teams
Diversity and Inclusion Training Drive Measurable Business Impacts
Within 3–6 months of the training, the organisation reported significant improvements:
Improved Communication
Teams became more open and collaborative, with fewer misunderstandings and clearer expectations.
Stronger Leadership Capability
Managers demonstrated greater confidence in:
- Handling sensitive issues
- Supporting diverse team members
- Leading with empathy and clarity
Increased Employee Engagement
Internal surveys showed:
- Higher levels of trust in leadership
- Improved feelings of inclusion and belonging
Reduced Conflict
Teams experienced fewer escalated issues, with problems addressed earlier and more constructively.
DEI / EDI are Rooted in Practical Steps
One of the biggest success factors was the practical nature of the training.
Rather than focusing purely on theory, the programme:
- Gave managers tools they could use immediately
- Focused on real workplace challenges
- Encouraged behavioural change, not just awareness
This ensured DEI became part of day-to-day management practice, rather than a one-off initiative.
Why Equality and Inclusion Matter to South West Businesses
For organisations across Somerset, Devon, Dorset and Cornwall, DEI training can:
- Improve communication across teams
- Strengthen leadership capability
- Boost management performance
- Increase employee engagement and retention
- Reduce workplace conflict
- Support a positive and inclusive workplace culture
As workplaces become more diverse and interconnected, the ability to lead inclusively and communicate effectively is essential.
Looking to Improve DEI in Your Organisation?
If your organisation is experiencing challenges with communication, inclusion or team dynamics, targeted DEI training can make a measurable difference.
At Training South West, we deliver practical, business-focused DEI training across:
- Somerset DEI training
- Devon DEI Training
- Dorset DEI training
- Cornwall DEI training
Our programmes are tailored to your organisation, ensuring participants leave with skills they can apply immediately. We deliver training courses across the South West, including Truro, Taunton, Exeter, Plymouth, Torquay, Barnstaple, Yeovil, Bridgwater, Weston-super-Mare, Bournemouth, Poole, Dorchester, Weymouth, Salisbury, Newquay, St Austell, Falmouth, Bodmin and Redruth.