Anger Management

Due to the impact of Coronavirus, our 'Anger Management' training course, can also be delivered to groups via live webinar, or delivered as an eLearning module.Contact the Training South West team to discuss further.

Aims of the course

This one-day training course will equip participants with the tools & techniques to deal with anger effectively at work. Whether their own anger or that of others, participants will acquire the skills to recognise signs of anger and strategies for managing the situation positively and constructively.

Who will benefit from attending?

Anyone who needs to deal with anger issues in the workplace.

  • Ref Nr:
    PDAM
  • Experience Level:
    Standard
  • Group:
    Main Group

Participants will learn to:

  • Recognise the emotional triggers that drive anger
  • Apply strategies for gaining control of anger in everyday work situations
  • Manage other people’s anger and deal calmly and effectively with challenging people
  • Develop a toolbox of strategies and techniques for professional conflict resolution skills

Key topics covered:

  • The impact of negative and hostile behaviour in the workplace
  • 'Hidden anger’, e.g. undermining people, criticism, manipulation, etc.
  • The emotional triggers driving anger
  • Constructive and effective communication techniques
  • When and how to intervene during angry transactions between third parties
  • The role and techniques of mediation
  • Develop a strategy for managing workplace anger
  • Action planning

What's included?

The majority of our courses are customised and delivered in house. Our standard fee for customised course delivery over the duration of a day is £950.00, which includes diagnostics, course customisation to ensure the course meets the specific needs of your organisation, materials and delivery to groups of up to 15 people. This equates to a training investment of £65.00 per head. Certificates are issued upon completion of the training for all participants.

Our South West training teams cover Dorset, Devon, Cornwall, Somerset and Wiltshire. Whether you're in Exeter, Bath, Bristol, Taunton or Salisbury, we have experts trainers at the ready to deliver high impact training to your staff. 

Contact us to discuss further. 

Find Us

Training House
Sherborne
Dorset
DT9 5LN

Latest Blog

29 July 2020
Blog
For the majority of successful business players in the South West, the customer sits at the hea...