Aims of the course
Difficult conversations are a normal part of working life, but many people avoid them or approach them without the right structure. This course helps participants build the confidence, skills and practical techniques needed to manage challenging conversations constructively.
By the end of the course, participants will be able to:
- Prepare effectively for difficult workplace conversations.
- Communicate concerns clearly, calmly and professionally.
- Manage emotional responses and reduce defensiveness.
- Give feedback in a constructive and proportionate way.
- Handle disagreement, resistance and challenging behaviour.
- Keep conversations focused on facts, impact and outcomes.
- Move discussions towards practical next steps.
- Develop a personal action plan for handling future conversations.
Who will benefit from attending?
This course is ideal for:
- Managers responsible for addressing performance or behaviour concerns.
- Team leaders and supervisors managing day-to-day workplace issues.
- HR professionals supporting managers and employees.
- Customer-facing employees handling complaints or challenging interactions.
- Employees who need to raise concerns or set boundaries professionally.
- Project managers working with multiple stakeholders.
- Business owners managing staff or client relationships.
- Anyone who avoids difficult conversations or wants to handle them more confidently.
Participants will learn to:
Key topics covered:
What's included?
Our Difficult Conversations Training Course in Cornwall provides practical, workplace-focused learning that helps participants handle sensitive conversations more confidently and constructively. The course is tailored to the situations your organisation faces, whether these involve performance, behaviour, conflict, customer complaints, colleague relationships or management challenges.
The course includes:
- Pre-course consultation to understand your organisation’s challenges and objectives.
- A fully customised difficult conversations training programme.
- Delivery by an experienced communication and management skills trainer.
- Practical exercises, discussions and workplace scenarios.
- Conversation planning tools, feedback models and communication frameworks.
- Individual and group action planning.
- Electronic copies of course materials and supporting resources.
- Post-course materials to reinforce learning and support workplace application.
Participants leave with practical tools they can use immediately to prepare for difficult conversations, communicate more clearly and achieve more constructive outcomes.
